Your management staff needs a better understanding of factors that would inhibit implementation of a Quality Assurance program at their hospital.
Identify and describe at least 10 factors that could inhibit implementation of a quality assurance (QA) program at the hospital.
Identify the characteristics, defense mechanisms, and behaviors that the hospital may observe when implementing a new QA process.
Provide at least three suggestions of how the hospital can minimize the resistance to change in their organization.
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