You have been working with a man who was beaten and robbed. Because of his injuries he has been unable to work. His wife calls you in a rage, saying she thinks her husband needs to get over it and get back to work. You have been working with your client and he seems to be slowly coming back to a state of stability and just needs support from his wife.
� How would you respond to the wife in this situation?
� How would you use the steps to disarm her anger?
The steps do not have to be used in any particular order but the application of active listening should be part of your plan.
One to two peer-reviewed journal articles are required
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