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Share your opinion about this “Customer Relations in Social Media” case Research paper

This is for the reply to this Customer Relations in Social Media case discussion postings.

First, please read the attached file ” Case-1.pdf”.

Next, share your opinion/argument or judge this.
In your essay, you can use reference from : Qualman, E. (2013). Socialnomics: how social media transforms the way we live and do business

(2nd ed.). Hoboken, NJ: John, Wiley & Sons. ISBN-13: 9781118232651

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